Returns Policy
You may return most new, unused items within 30 days of delivery for a full refund as long as the item is in the original condition with all tags and packaging in tact.
We will aim to process all returns within 1-2 working days from receipt of the item.
Refunds are usually made at this point, but please note that if you paid via credit or debit card, this may take 3-5 business working days to appear back in your account.
If you need to return an item, please contact us with your order number and details about the product you would like to return
Shipping
Orders over the value of £35 are currently shipped free of charge, with the exception of any items over 1.2 m in length (i.e., rods or poles).
For items over 1.2 m in length, a fixed shipping amount will be added to your order. This will only be charged once per order, i.e., 1 shipping fee of £19.99 for 3 12ft rods ordered at the same time.
If the shipping is charged per item, then the excess paid will automatically be refunded back to you as soon as the order is placed.
Any orders under the value of £35 will be charged £4.99 automatically at checkout.
We can ship to any address within the UK. Most orders can be expected within 1-2 business days of ordering, but during peak times, this may be 3-5 business days.
If next-day shipping is selected at checkout, the parcel will be sent on a next-day service. We do not guarantee that the parcel will be delivered within the 24-hour time frame.
When placing your order, the shipping fee should automatically be applied to your basket, except for long items. Please ensure you add the correct postage at checkout for long items.